Privacy policy.
Privacy Policy of The Cooee Hotel and its related entities
Issue Date: [04 July 2023]
Who does this policy apply to and what does it cover?
This policy sets out how THE COOEE HOTEL and its related entities (“Club”, “we”, “us” or “our”) collect, use, disclose and hold “personal information”.
“Personal information” means information or an opinion about an individual (who can reasonably be identified), whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
What is our privacy commitment to you?
We are committed to complying with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) by protecting the privacy and confidentiality of your personal information.
What kinds of personal information does THE COOEE HOTEL collect and hold?
We may collect and hold a wide range of personal information, and in some cases sensitive information, including:
your personal details, including your full name, residential address, email address, other contact details, date of birth and occupation;
your signature;
information related to your entry to THE COOEE HOTEL premises;
a photo of you for your membership card;
an image of your driver’s licence or other identification if you choose to scan your ID when entering THE COOEE HOTEL, including any information obtained from that identification (you have the option not to have your ID scanned);
details of your membership of THE COOEE HOTEL, including any positions held by you at THE COOEE HOTEL or any complaints made by you or against you in connection with THE COOEE HOTEL;
information about what goods or services you buy or receive from THE COOEE HOTEL;
details of your activities at or in connection with THE COOEE HOTEL, including your participation in social, sporting or other organised activities;
the name and contact details of your next of kin;
information connected to your use of our gaming machines (including your player activity statements and any prizes you receive);
information about you related to a liquor or gaming self-exclusion or banning order about you from yourself, other clubs, BetSafe, TAB, ClubsNSW, a Liquor Accord or Liquor & Gaming NSW;
things you say or do (or things said about you) in connection with an incident or potential disciplinary proceedings at or in connection with THE COOEE HOTEL;
information about your use of our websites and social media pages, including your ISP, and any information collected by cookies as a result of your use of our websites and social media pages;
images or video of you at THE COOEE HOTEL premises or our other venues; and
if you apply for a job with us, the information in your resume, information about your qualifications, information about your immigration status and other information that you or your referees provide to us and notes of our interactions with you and/or others in relation to your prospective employment.
From time to time, we may collect additional information about you related to surveys, promotions and particular services or activities at or in connection with THE COOEE HOTEL.
Wherever practicable, we will advise you of the information being collected about you and provide you with an opportunity to refuse the collection of that information.
How do we collect your personal information?
Your personal information is collected as a result of your visits to, or dealings with, THE COOEE HOTEL. Information is collected by recording information that you provide to us, by electronic means, and by the observations of our staff. We collect personal information when you:
to identify you;
to provide you with the product or service that you have requested and any benefits you may subsequently become entitled to in relation to that product or service;
to manage and administer a product or service to you on an ongoing basis;
to protect your use of the product or service, and our ability to provide that product or service.
to comply with any obligations that we may have under laws that apply to our business, such as preparing player activity statements and monitoring the responsible provision of gambling services in the club, including the exclusion of patrons from the club.
In general, if you contact us, we may keep a record of that correspondence.
We may also use the information we collect about you, including your use of our products and services, to keep you informed about our products and services where they are relevant to your continued use of those products and services or your preferences.
Will I be notified that my personal information is being collected?
When we collect information from you, we will take reasonable steps to notify you (or otherwise ensure that you are aware) of the following:
our identity and contact details;
the facts and circumstances of the collection;
details of any laws that require or authorise the collection;
the purposes of collection;
the consequences if we do not collect the information;
whether we are likely to disclose the information overseas (and, if so, to which countries).
If you have self-excluded yourself from THE COOEE HOTEL premises and nominated other clubs or licensed premises from which you also want to be excluded, we may disclose your personal information to the exclusion program operator (if any) and/or to the clubs and licensed premises that you have nominated directly to the extent necessary to assist those clubs and licensed premises to comply with your self-exclusion.
THE COOEE HOTEL may also use the personal information we collect from you for direct marketing of products and services to you, including from third parties. Such products and services may include the provision of newsletters, competitions, announcements, campaigns or information about shows and entertainment at the Club or services offered by the Club.
You can refuse any direct marketing by opting out of direct marketing material on your membership application form, by updating your preferences on your account, by selecting unsubscribe on any marketing emails from the Club to you or by otherwise contacting our Venue Manager.